When the Customer Isn’t King in France -s2ep42
In this week’s episode of The Life of a Bon Vivant podcast, Beeta shares a relatable story on the ups and downs of French customer service. She details a recent shopping experience she had with her cousin in Paris, which resulted in a way many customer service experiences end up being in France. Reflecting upon the differences between U.S. and French customer service, Beeta humorously explains how living in France has taught her to manage her expectations when it comes to adapting to this aspect of French culture.
Beeta, I enjoyed your podcast on Customer Service in France. Sharing your experience with your cousin when she was trying to get her VAT credit. I agree it is certainly a cultural difference between the US and France. I also agree with your comments about being polite but firm and not getting into an arguement!
Thank you so much, Joyce! It can be really challenging be patient and calm in those scenarios, but I always try to keep my cool!!
The clothes you picture from the store display today are absolutely stunning. Thank you for all that you share with us.
Thank you, Lois! I appreciate your kind feedback! 🙂